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Privacy notice

Website privacy notice

How PT Ralines Digital Innovation handles personal data collected through this website, including the demo request form.

Last updated:

Who we are and what this covers

This notice applies to the SERVORA marketing website. The controller of the personal data described here is PT Ralines Digital Innovation, the company that builds SERVORA (“we”, “us”).

Data we collect

When you request a demo or contact sales through our form, we collect the information you enter:

About you
Name, work email address and role.
About your company
Company name, industry and team size.
About your needs
How your process runs today and what you would like to improve.

To protect the form from abuse, your IP address is used briefly to limit repeated submissions. It is held in memory for that purpose and is not saved with your request. Our hosting provider may also process standard technical logs, such as IP address and browser type, to deliver and secure the website.

Why we use it

  • To respond to your request and prepare a relevant demo or conversation.
  • To follow up about your request, including scheduling and sharing information you asked for.
  • To keep the website and form secure and working properly.

We do not use form data for automated decision-making, and we do not add you to marketing newsletters without asking.

How long we keep it

We keep demo request data only for as long as needed to handle your request and the follow-up conversation. After that, we delete it, unless you become a customer or we are required by law to keep it longer.

Sharing

  • We do not sell your personal data.
  • We share it only with service providers that help us operate the website and handle requests, such as hosting and internal communication tools. They may process it only on our instructions.
  • Some providers may process data outside Indonesia. Where that happens, we take the steps required by applicable law to keep it protected.
  • We may disclose data where required by law or to protect our rights and users.

Analytics and cookies

If website analytics are enabled, we use a cookieless tool that measures visits and interactions (for example, opening the demo form) in aggregate. It does not set cookies, does not build individual profiles, and the events we send contain no personal data.

This website does not use advertising or cross-site tracking cookies.

Your rights

Subject to applicable law, you have the right to:

  • Access the personal data we hold about you and obtain a copy.
  • Correct data that is inaccurate or incomplete.
  • Ask us to delete your data or stop processing it.
  • Withdraw consent you have given.

To exercise these rights, contact us through the contact form and mention “Privacy request”. We may need to verify your identity before acting on a request.

Security

We use reasonable technical and organisational measures to protect personal data, and access to form submissions is limited to the people who need it to respond to your request. No method of transmission or storage is completely secure, but we work to protect your information.

Changes to this notice

We may update this notice when our website or practices change. The date at the top of this page shows when it was last updated. Significant changes will be highlighted on this page.