Who we are and what this covers
This notice applies to the SERVORA marketing website. The controller of the personal data described here is PT Ralines Digital Innovation, the company that builds SERVORA (“we”, “us”).
Data we collect
When you request a demo or contact sales through our form, we collect the information you enter:
- About you
- Name, work email address and role.
- About your company
- Company name, industry and team size.
- About your needs
- How your process runs today and what you would like to improve.
To protect the form from abuse, your IP address is used briefly to limit repeated submissions. It is held in memory for that purpose and is not saved with your request. Our hosting provider may also process standard technical logs, such as IP address and browser type, to deliver and secure the website.
Why we use it
- To respond to your request and prepare a relevant demo or conversation.
- To follow up about your request, including scheduling and sharing information you asked for.
- To keep the website and form secure and working properly.
We do not use form data for automated decision-making, and we do not add you to marketing newsletters without asking.
Legal basis
We process personal data in line with Indonesia’s Personal Data Protection Law (Undang-Undang Nomor 27 Tahun 2022 tentang Pelindungan Data Pribadi) and other applicable regulations.
By submitting the form, you give your consent for us to process the information you provide for the purposes above. Processing is also necessary to take the steps you request before a possible agreement with us. You may withdraw your consent at any time; this does not affect processing that took place before withdrawal.
How long we keep it
We keep demo request data only for as long as needed to handle your request and the follow-up conversation. After that, we delete it, unless you become a customer or we are required by law to keep it longer.
Analytics and cookies
If website analytics are enabled, we use a cookieless tool that measures visits and interactions (for example, opening the demo form) in aggregate. It does not set cookies, does not build individual profiles, and the events we send contain no personal data.
This website does not use advertising or cross-site tracking cookies.
Your rights
Subject to applicable law, you have the right to:
- Access the personal data we hold about you and obtain a copy.
- Correct data that is inaccurate or incomplete.
- Ask us to delete your data or stop processing it.
- Withdraw consent you have given.
To exercise these rights, contact us through the contact form and mention “Privacy request”. We may need to verify your identity before acting on a request.
Security
We use reasonable technical and organisational measures to protect personal data, and access to form submissions is limited to the people who need it to respond to your request. No method of transmission or storage is completely secure, but we work to protect your information.
Changes to this notice
We may update this notice when our website or practices change. The date at the top of this page shows when it was last updated. Significant changes will be highlighted on this page.